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DS 786 – Week 1

August 23, 2022

| Characteristic | Manufacturing | Service | |---|---|---| | Output | Tangible | Intangible | | Customer Contact | Low | High | | Uniformity of input | High | Low | | Labor Content | Low | High | | Uniformity of output | High | Low | | Measurement of productivity | Easy | Difficult | | Opportunity to correct quality problems | High | Low |
  • continued
    • Many new companies focus on service-oriented versions of products which were historically manufactured, in order to pursue recurring revenue. Ie software as a service rather than a one-time purchase.
    • List of topics and tools this class will cover
      • Forecasting: smoothing filters and regression analysis
      • Capacity planning: breakeven analysis
      • Linear programming: LP formulations and sensitivity analysis
      • Inventory: economic order quantities and reorder points
      • Quality management: control charts
      • Project management: Activity-on-node planning networks